In the hospitality industry, service quality is critical – Victor Aruwah

Nigerian-American Hotel Kurvilla Sickingen Landstuhl’s Chief Executive Officer (CEO) is Victor Chiagoziem Aruwah.

A former United States Army soldier who retired after fifteen years of service received the Civilian Service Achievement Medal in Germany.

He discusses his entrepreneurial prowess in the hospitality industry, among other things, in this interview.

What can you tell us about Aruwah?

I was born in the United States to Nigerian parents. I am a 15-year veteran of the United States Army.

I have a bachelor’s degree in mechanical engineering and a master’s degree in the same field.

As a hospitality entrepreneur, tell us what drew you to this line of work and how long you’ve been in charge of it.

My desire to provide comfort to others and promote tourism is what has motivated me.

I’ve visited several locations throughout the world and am always on the search for the best in terms of lodging, food, and other aspects of travel.

And I’ve been fortunate enough to experience some of the best hospitality in the world, which fuels my ambition to reproduce that experience and provide our guests with a world-class hospitality experience whether they’re on the journal for business or pleasure.

I’ve been in charge of this project for nearly five years, and it’s been a fantastic experience with no service interruptions or compromise of our standards.

What does a typical day in your life as a CEO entail?

My days are well organized. Depending on the activities planned for the day, I usually stick to a timetable. The most important routine, though, will be meeting with my kitchen and room service employees, ensuring that there are no unanswered customer demands and that bookings are well taken care of.

What are some of the hotel’s most notable characteristics, as well as the inspiration for its design? (If applicable)

The Hotel Kurvilla Sickingen Landstuhl is located in the middle of Nanstein Landstuhl, Germany’s most amazing old city, beneath the medieval castle. There is traditionally only one castle-style hotel with all of the current amenities. It is elegantly decorated and designed to give visitors and tourists from all over the world with genuinely exceptional comfort.

The stunning structure offers elegance and comfort to any traveler seeking a taste of German hospitality in a calm and peaceful setting.
Hotel Kurvilla has 34 individually decorated rooms with full facilities and conveniences for both families and individuals.

What are the most pressing sustainability issues confronting the hotel industry right now?

For us, the most critical component in ensuring our long-term viability is service quality. We’ve chosen to keep pushing ourselves to provide the highest service quality possible. These days, social media has made everything much more transparent for everyone.

Please explain how the hotel is utilizing the same for the hotel’s growth.

We must maintain a social media-friendly culture since we realize that visitors will always look us up on our website before visiting our social media platform. We want to continue on our journey of expanding access to us through multiple platforms, as social media is an important element of our business.

In this pandemic, no other industry has been as hard hit as hospitality. What changes do you expect to see in the industry in the near future, and how are you equipping your property?

As soon as travel restrictions are eliminated and people are able to travel, we expect a surge in the hospitality industry. There will be an upsurge in travel as people will most likely seek to make up for missed possibilities. Our facility has been properly outfitted and renovated to accommodate visitors, and they have arrived. We took advantage of the pandemic’s opportunity to expand our service delivery capacity and do certain changes to improve our facility’s service quality.

What services do you provide that are special to your four-legged companion?

Our services include providing complete hotel accommodations, high-quality food and beverages, proper security, and assuring a positive experience for our guests throughout the year.

What kind of leader are you?

My leadership is built on the foundations of transparency and accessibility. I also know that everyone in our organization has leadership responsibilities, so my primary obligation is to function as an enabler, ensuring that everyone succeeds in their roles so that the company can achieve its goals.

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